Sales & Marketing
Customer Solutions Manager Sales
Description
Position: Customer Solutions Manager – Re-/Insurance Broking
Location: UK & East Coast US
Hiring Model: WAH/Remote
Who are we?
We are a Finnish-based international New Space company with employees from more than 57 countries in Finland, the US, the UK, Spain, Luxembourg, and Poland. Our team is a tight-knit group of experts from areas including engineering, software development, and radar technology. We’re innovative, driven people who strive for excellence in everything we do. Being advocates of our corporate culture, we value teamwork and curiosity, and we know how to have fun!
What do we do?
ICEYE is building and operating its commercial constellation of small Synthetic Aperture Radar (SAR) satellites with SAR data available to customers. Our satellites acquire images of Earth at any time – even when it’s cloudy or dark – providing commercial and government partners with unmatched persistent monitoring capabilities. Information derived from our SAR images helps customers make data-driven decisions to address time-critical challenges in various sectors, such as maritime, disaster management, insurance, and finance.
About the role?
We are seeking a Customer Solutions Manager to join ICEYE’s global Solutions organization, to focus on supporting our Re-/Insurance Broking practice. The Solutions team’s mission is to deliver unique insights and solutions to Insurance and Government customers utilizing the data produced by our proprietary constellation of radar enabled satellites and other sensors. Our initial area of focus is natural catastrophe use cases as they relate to both the re-/insurance industry and the government sector. As a Customer Solutions Manager in the Solutions organization, you will collaborate closely with ICEYE’s Solutions product development and delivery teams and Sales / Strategic Account Managers to work with customers on the assessment, definition, planning and implementation of highly innovative ICEYE Insurance solutions.
Responsibilities:
- Facilitating an effective and successful implementation and usage of ICEYEs products and solutions, including:
- Understanding the customer’s needs and expectations and providing effective ICEYE solutions that meet their requirements and address existing challenges,
- Assessment of fit/ business benefit in the customer context and developing together with customer an approach to achieve quantifiable value add (e.g., ROI) from ICEYE’s products and solutions,
- Joint customer / ICEYE solution implementation planning & management,
- Providing customers with guidance on the use of ICEYE’s products and solutions and assisting them in resolving any challenges that may arise.
- Gathering and analyzing customer feedback and identifying areas for improvement in ICEYE’s products and solutions, i.e.:
- Monitoring customer satisfaction levels and tracking key performance indicators (KPIs) to ensure that customer expectations are being met,
- Developing and implementing strategies to enhance customer satisfaction and loyalty.
- Closely collaborating with other departments, such as product management, sales, account management and marketing, to ensure that the customer’s needs are met.
Requirements
Must have:
- 5+ years of experience in the insurance and/or reinsurance sector and in particular in broking, as well as in customer success, consultancy or project management, including:
- Comprehensive expertise in scaling solutions in the re-/insurance industry (from an operational and transformational perspective) – e.g., as part of business change projects,
- Knowledge of industry trends and best practices, with the ability to recommend improvements to existing processes.
- Passionate about enabling innovation in re-/insurance broking and the potential to drive innovation and transformation using unique new sources of data – including satellite based Earth Observation data.
- Strong problem-solving skills, with the ability to identify issues and develop effective solutions.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Self-motivated, proactive work style, with a challenger mindset.
- Energized by a “test and learn”, highly dynamic environment.
Preferred to have:
- Experience of insurance products and or processes related to natural catastrophe
- Experience of Insurance Linked Securities and or Parametric insurance products
Benefits
- A job that matters in a dynamic New Space environment with a scale-up approach
- An independent role with a supportive and diverse work environment
- Bupa Healthcare package
- Time for self-development, research, training, conferences, or certification schemes
- Inspiring and collaborating offices and silent workspaces enable you to focus
Diversity & inclusion are core values at ICEYE. We are passionate about building and sustaining inclusive and equitable working and learning environments for all staff. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and discover, design, and deliver solutions.
Could this be the role for you? Apply now to start your journey with ICEYE.
We are making the impossible possible together.
